TERMS AND CONDITIONS
ARTWORK
To minimalize art charges, customer should supply “production ready artwork: at the time of order submission, otherwise any changes or alterations are subject to charges. Artwork should be submitted in PC format in Vector format with all components converted to curves or outlines, preferred file extensions are: CDR, EPS, AI or PDF. Artwork will be forwarded for approval prior to production. Delivery dates may be extended based on late receipt of signed confirmation.
CANCELLATIONS
Any cancellations on orders will be subject to all production costs incurred to date.
COLOUR MATCH
Colour match for enameling is a visual "as close as possible" to samples provided or Pantone numbers. Additional charges may occur for custom colour mixing.
DELIVERY TIME
Initial orders requiring artwork and approval generally require 3-5 weeks. Repeat orders, not requiring new artwork, generally require 2-4 weeks. Rush service is available on most products. Additional time may be required for enameling.
ENGRAVING
All text for engraving must be submitted electronically, via email or in an attached file. Pricing includes inscriptions unless otherwise noted. We do not accept engraving, personalization or inscription information over the telephone.
FINISHES
Cast metal items are available in fine pewter and base metal electroplated in antique brass, silver & copper finishes as well as bright gold, nickel and copper. Gold tone and silver tone refer only to the colour of the inscription plate not the substrate. Solid brass and brass, solid walnut and walnut are deemed to be the same. Walnut finish, rosewood finish etc., refer the shade of stain not the type of wood.
LESS THAN MINIMUM ORDERS
Orders for less than minimum quantities are available in some cases. Extra charges may be incurred. Please contact customer service at 1 (877) 661-1103 or orders@strathcraft.com.
OVERRUNS AND UNDERRUNS
In accordance with industry practice, a 5% over or under run constitutes completion of an order, and is invoiced accordingly. We endeavour to ship exact quantities as ordered.
ORDER APPROVAL
An order approval will be emailed for your review and approval prior to production. If no response is received within 24 hours, order is considered approved as sent, and production processes begin.
PACKAGING
Pricing for most plaques, clocks & desk items include a box. Exceptions occur due to size limitations and appropriateness of the item. For example, perpetual plaques are not boxed. In certain instances gift boxes are sent separate and accompany the product. Please contact customer service for more information.
PAYMENT TERMS
We reserve the right to request 50% deposit on any order based on degree of customization required. Upon approved credit, net 30 days may be extended upon sales target agreements. VISA, M/C, PAYPAL and electronic transfer accepted.
PREPRODUCTION SAMPLES – PROTOTYPES
Prototypes are available on most cast items at $100.00 (G) plus artwork and any special charges such as sculpting. The $100.00 (G) charge will be credited in full upon receipt of an exact repeat (without any changes) on a production run of 250 units or greater.
PRICING
Prices shown in the price list are current, but subject to change without notice. Pricing for cast products is based on a standard 2D design. Prices do not include artwork, freight or applicable taxes.
PRIVACY
For information on privacy issues, please refer to our Privacy Policy.
PROPRIETARY RIGHTS
All dies, molds, film etc. are proprietary and are for the exclusive use of the original customer. All dies, molds etc. are retained for 5 years, after 5 years inactive dies, molds etc. may be destroyed. Repeat orders may will be subject to new charges.
RETURNS
All goods must be inspected upon receipt. A factory authorization number must be obtained from customer service prior to the return of any merchandise regardless of the reason. Authorization will not be approved if 10 business days have passed since receipt of goods.
TRADEMARKS AND PROMOTION
All designs submitted and approved by our customers are deemed to be in full compliance with all existing laws of trademark, copyright, patent registration, and privacy regulations at time of submission. The customer in submitting these designs takes full responsibility for all of these issues.
We reserve the right to use any products in our promotional materials, displays or electronic marketing unless otherwise informed in writing at the time of the order. All logos, designs, insignia, trademarks etc., shown are shown for illustration purposes only and are not for resale, nor are they to be construed as product or brand endorsement by or for the trademark owner.
The customer assumes all liability resulting from any action or demands brought forward in a trademark, copyright, registration marks or patent infringement or dispute.
SHIPPING
Unless specified, goods will be shipped by the most appropriate method based on weight, destination and time available, F.O.B. our manufacturing plant in London. Carrier is clearly indicated on your order approval.
In the case of goods damaged in transit, it is the responsibility of the customer to claim with the carrier. Please keep all packaging for their inquiry.
VARIATIONS
The actual sizes of products pictured in this catalogue may be larger or smaller than illustrated. The measurements given are approximate and slight variations are normal. Depending on the manufacturing process, some products will show slight imperfections that are inherent in natural products such as wood. Many items are handcrafted and reflect the individual workmanship that is the hallmark of each item. Colours and finishes can vary slightly in appearance from the catalogue picture. This may be due to changes in component suppliers, availability of components or manufacturing technique and does not alter the overall quality of the item.
